Why Your Agents Will Love This Predictive Dialer System
With redCloud’s hosted predictive dialer, your agents get to spend all of their time on actual live calls. This means no dialing, no busy signals, no answering machines, no disconnected numbers, and no long waits in between conversations.
Here’s how this contact center dialer works for outbound calls:
1. You upload a list to the campaign.
2. The system automatically dials and hangs up before the first ring to decrease answering machines. The prospect does not experience a pause before the transfer, and does not hear any clicking, popping or high-pitched transfer noises.
3. Your agent takes the call. If desired, the system can be programmed to access any cloud-based or propriety in-house database, and provide your agent with helpful information in real time.
4. Meanwhile, based on customizable algorithms that take into account such variables as average call length, the number of logged-in and available agents, and more, the predictive dialer system places more calls.
5. As soon as your agent is done dispositioning a call, the next call is delivered. Because redCloud’s contact center dialer is a predictive system, call flow is automatically regulated to maximize every agent’s productivity.